At PremiumClean Co, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with our services. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information from you when you visit our website, book a service, or contact us directly. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, and physical address.
- Service-related Information: Service preferences, special requests, and booking details.
- Payment Information: Credit card details or other payment information if applicable (this is securely processed through a third-party payment provider).
- Technical Information: IP addresses, browser type, operating system, and usage data when visiting our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To process your bookings, fulfill service requests, and communicate with you about your appointments.
- To Improve Our Services: We analyze data to enhance the quality and efficiency of our services.
- To Send Marketing Communications: If you opt-in, we may send you promotional materials, special offers, and updates about our services. You can opt-out of these communications at any time.
- To Ensure Security: To maintain the security and integrity of our website and services.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These include:
- Encryption: Sensitive information is encrypted during transmission using SSL (Secure Socket Layer) technology.
- Access Controls: Only authorized personnel have access to your personal data.
- Regular Audits: We regularly audit our data storage and protection practices to ensure the highest level of security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website and providing our services (e.g., payment processors, email services).
- Legal Compliance: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, and safety of PremiumClean Co, our customers, or others.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files that are stored on your device and allow us to remember your preferences and improve site functionality. You can disable cookies through your browser settings, but this may limit your ability to use certain features of our site.
6. Third-Party Links
Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to read their privacy policies before providing any personal information.
7. Your Rights
You have the right to:
- Access and Update Your Information: You can request access to the personal information we hold about you and request corrections to ensure it is accurate and complete.
- Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
- Request Deletion: You can request the deletion of your personal information, though please note that we may need to retain certain information for legal or operational purposes.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will become effective as soon as it is published. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
PremiumClean Co
Phone: 0475 589 788
Email: info@premiumcleanco.com.au
Address: 16/885 Albany Highway, East Victoria Park, WA 6101
By using our services and website, you acknowledge and agree to the terms of this Privacy Policy.
